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It is recommended that you do not turn “off” your Sky HD box or remove any cables during that time.After the updation process has been completed, your Sky HD box will reboot automatically and will be on “Standby” mode. Your call will be directly connected to Sky technical team of customer services department.You will get an onscreen message “Updating System Software” on your TV.
On the top panel of the box, press and hold the “backup” button.
To update your Sky HD box, follow the steps mentioned below: Before updating your Sky HD box, make sure that there is no recording scheduled on your Sky box as this process will take around at least 15 minutes to complete.
Once you have ensured that there is no recording due, now you have to turn “off” your Sky HD box by pressing the power button located on the front panel of your device.
If you can’t see the light illuminated after thirty seconds, repeat the above steps.
Reconnect other connected devices with your Sky HD box and turn them “ON”.
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My immediate thought was that the software was either not the latest version, or it was faulty, and not the actual hardware inside the box that was the problem.